Support

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Q01:

• The computer cannot detect device of the WorldCard Color scanner when you plug it into USB port from computer. What can I do?

Q02:

• The computer cannot detect device of the WorldCard Office scanner when you plug it into USB port from computer. What can I do?

Q03:

• How to fix scanner installation problem(Office 787 on Windows Vista / 7)? Please refer to Question 1 to know you model

Q04:

• What are the basic troubleshooting methods when WorldCard Pro can't scan?

Q05:

• What model of WorldCard series can be used through WorldCard software (V8)?

Q06:

• Can WorldCard Mobile Phone Kit support iPhone 6 and iPhone 6+?

Q07:

• My WorldCard Pro / Ultra Plus has been installed on my Windows computer, but the WorldCard software shows the scanner is not connected, what can I do?