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FAQs (Frequently Asked Questions)
Check here to see if your question is answered in our FAQs.

WorldCard FAQ

	Q1: How can I convert the files in earlier version to v6.X format?
	Q2: Why are there dark lines on the scanned pictures of business cards, or all scanned pictures turn out blank?
	Q3: I lost my calibration card. How can I calibrate the business card scanner?
	Q4: How do I backup business card files?
	Q5: How do I protect my business card files from being opened by other persons without my permission?
	Q6: How do I combine two pieces of business card data into one?
	Q7:How do I separate a single picture file with data including the business card information of front and rear sides into two separate data files?
	Q8: How do I add the signature information in e-mail to the business card files?
	Q9: How do I export a user defined field to MS Excel, MS Access or CSV file?
	Q10: Where can I get the WorldCard upgrade software or new release version?
	Q11: How do I print into label from WorldCard?
	Q12: What is the difference between Export and Sync function?
	Q13: How to export selected contacts to Outlook?
	Q14: When I sync with Outlook after choosing the data, a message appears says that Outlook is not found, what can I do?
	Q15: How to sync with my Mobile 6?

WorldCard FAQ (specific to Ultra)

	Q1:How to install WorldCard Ultra driver? I need the steps to install WorldCard Ultra.
	Q2: When installing WorldCard Ultra driver, I saw a pop-up dialogue box said "This software has not passed Windows Logo testing..." What should I do?
	Q3: When I run WorldCard software, it shows the hardware is not connected. What should I do?

WorldCard FAQ (specific to duet 2)

	Q1:Why does it still indicate, on the bottom right of the WorldCard software, that WorldCard duet 2 is not connected after connecting with WorldCard duet 2?
	Q2: I’ve taken a picture of a normal-sized business card. But why can’t I see the entire card?
	Q3: Is there any relation between the angle of the business card and the outcome of recognition?
	Q4: I use a desk light to directly illuminate business cards for shooting in a dark place. Will the image of the business cards be sharper?
	Q5: How do I take pictures of vertical business cards in a portrait orientation?

WorldCard FAQ (specific to WorldCard Express for Mac)

	Q1: Where can I download WorldCard Express for Mac? It is work with every model of WorldCard?
	Q2: I installed WorldCard Express for Mac, but where can I launch it?
	Q3: How to save business card information to my Address Book?
	Q4: If some information is not recognized completely, what can I do?
	Q5: There is important information in the Un-match Field. How can I save them to my Address Book.
	Q6: Can I sync contacts with my Palm device?
	Q7: Can WorldCard Express for Mac be used in Power PC-based Mac?

Other

	Q1: In Windows XP English Version, how do I change regional options to display Chinese characters?
	Q2: How do I set the default input language and switch input methods? (Windows Vista, Traditional English Version)
	Q3: How do I use Screen Capture?
	Q4: How do I uninstall or change programs on my computer?
	Q5: In Windows Vista English Version, how do I change the regional options to display Chinese characters?
	Q6: How do I set the default input language and switch between input methods? (Windows Vista, English Version)
	Q7: How to capture screen shot in Mac?